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Frequently Asked Questions
HOME > Frequently Asked Questions
  • Moving to America
  • Moving to South Korea
  • Moving to China
Is visit estimate free of charge ?
A1 Visit estimate is free of charge. Estimate is also possible by telephone or email. 
E-mail consultation would be useful if you attach photos and the exact size. We recommend that you create a packing list before our visit for estimates.  If you are taking brand- new electronic products which have different voltage, it is also possible to use them with a transformer. 
There are some cases that furniture and appliance are already equipped at the local residences. Please check it in advance. 
In fact, the price of home appliances in each country is not much different. But in some countries purchasing household appliances is not so easy like Japan.


How long does it take from consultation to destination transport?
A2 You will receive the cargo on the day which you want if you make the overseas moving plan and select the right company before 6 to 8 weeks by considering transportation period to the destination.
Depending on customs clearance progress and number of days traveling, some parts of the Asian region take about 2 to 3 weeks. And South America and Europe may take two months. 
We also help to respond quickly to those who are not ready to move.


How are goods packed in the box which do not fit?
A3 Special boxes and packaging materials are delivered free of charge if the contract is completed after estimate.
Boxes and packing materials are delivered for clothes and miscellaneous goods which need to be arranged in advance. And for the out-fit and fragile goods our staff will pack them.
Heavy goods such as books are packed in a small box and light goods such as clothes shoes blankets and miscellaneous things are packed in a large box. For the large goods such as furniture and refrigerators which do not fit in the box, our professional staffs visit and pack according to the size. 
We use strong and shock-absorbing packing materials such as air cap, makidan etc. We also use hanger boxes for clothes, please contact us in advance.
We use wooden boxes for the expensive goods such as antique, musical instruments, pictures. In this case additional cost occurs, please confirm during the consultation.
3 to 4 hours takes to pack a small amount of cargo (about 5 CBM) by two working staffs.
For the large amount of cargo (over 20 ft container), packing starts from 9am and ends at 5~7pm. Sometimes packing will be continued till next day. 
After packing is completed, we will remove wastes and relocate left furniture free of charge.


How to pay moving expenses .. and additional costs may occur after arrival?
A4 Most of overseas moving transport is carried by ship and the cost is calculated by size instead of weight.
Marine freight transportation cost is calculated by CBM (1CBM = horizontal 1m×vertical 1m×height 1m) and a minimum price as a basic cost is set to 3CBM. And for the additional CBM, additional price will be charged.
There is no additional charge if there is no difference between actual contents and estimates.
At the time of contract, shipper can choose Door to Door service or Door to Port service.
Door to Door service includes packing, transportation fee up to destination, customs clearance fee but excludes local customs clearance fee, tax, examination fee, additional warehouse cost, etc.
Door to Port contractor has to take care of local customs duties, port fee, local transportation fee, inspection fees, etc.
Options of overseas moving - such as heavy goods (piano, safety box ..) transportation, air conditioner and satellite antenna installation - are available. And for the work which needs using a crane, additional cost will be charged.


Will the personal moving cargo be charged customs duty?
A5 In most countries customs duty for personal moving cargo is not charged. However, some countries in Asia including China and Philippines, they impose customs duty. The tax rates vary depending on the country. 
There are some personal goods which are imposed duties. For example, expensive musical instrument, art crafts and pictures for commercial purpose, cars.


Can I send the personal cargo even if the local address is not determined?
A6 You can send the personal cargo even if the local address is not determined. It is possible if you have the address and phone number of working place and a phone number of acquaintance`s. it will take some time for the cargo to arrive at the local harbor, so that as soon as your address is confirmed, contact the headquarter of Japan or a local shipping company.
To get tax-free for the personal moving cargo, you are required to have a long term stay visa. but if you are in travelling with a tourist visa or in applying for the visa, please contact our company in advance. Maybe we can find the solution.


Can I receive compensation if any damage and lose occur during the transportation?
A7 Even if the packing is perfect, many carriers are involved for the transportation and there might be any lose and damage. We recommend to have an insurance.
The amount of the insurance is 2% of the total amount of cargo after packing and making the item list. The shipper can decide the amount of insurance.
Taking insurance will be completed through the examination after shipping document submitted.
After getting the insurance card, the card will be sent to the shipper by mail or e-mail.
After unpacking the cargo, when lost or damaged goods are found, we will check the photo of the damaged goods and the packing list. Then we will send all the details to the insurance company for compensation.


After moving abroad, the remaining luggage can be stored or shifted?
A8 Domestic moving and storage of cargo is possible. 
The cost can be free or reasonable depending on the amount of cargo and distance. We also perform wastes disposal, please feel free to consult us.